Privacy Policy

Privacy

DATE OF EFFECT:

This Privacy Policy comes into effect from August 21 2021

Thank you for visiting Dr Shanthi Ganga's s’ Online Store which is currently located at www.shanthiganga.com . Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

We at Dr Shanthi Ganga's s Online are committed to protecting and safeguarding your privacy.

This Privacy Policy describes the types of personal information we collect on Dr Shanthi Ganga's website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

This Privacy Policy governs only information provided to Dr Shanthi Ganga's s Online. It does not govern any other information or communications that may have been collected through Dr Shanthi Ganga's s' brick and mortar retail stores or collected in any other manner like promotions, personal contact programs, etc.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Information We Collect

You can visit Dr Shanthi Ganga's s Online without revealing any personally identifiable information. However, you can also register at our website, which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.

The technology that we use also allows us to collect aggregate information that does not identify you personally but lets us know your technology usage like the Uniform Resource Locater, Internet Protocol address, your operating system and browser type, etc. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any such aggregate information which does not personally identify you. If any such aggregate information is correlated to you, it will be protected like any other personally identifiable information as described under this Privacy Policy.

Credit Card , Debit Card and Banking Information

Dr Shanthi Ganga's s Online does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data is not provided to Dr Shanthi Ganga's s Online. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by Dr Shanthi Ganga's s Online

Data Hosting

The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas including the United States of America. The companies being used by Dr Shanthi Ganga's s Online are PCI compliant and have data security processes in place. However, Dr Shanthi Ganga's s is not liable for any data theft or breach of security at the data centers hosting the website, and holding consumer data.

How We Use Your Personally Identifiable Information

Marketing Emails

The information you have chosen to provide may be used by Dr Shanthi Ganga's s Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.

Text Messages

If you have chosen to leave your mobile phone number on Dr Shanthi Ganga's s Online, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that Dr Shanthi Ganga's s Online will never send you any unsolicited text message on your mobile phone. Dr Shanthi Ganga's s Online does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Telephone calls

If you have chosen to leave your mobile phone number or landline number on Dr Shanthi Ganga's s Online, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.

Communications to Serve You

If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Dr Shanthi Ganga's s Online offers its customers.

Customised Service

We may use your personal information that you have chosen to give us, to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails, text messages and phone calls

Special Events, Questionnaires and Surveys

On a special occasion, Dr Shanthi Ganga's s Online may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To an extent, any special event, questionnaire or survey is not subject to specific rules. The processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Information We Share and Who We Share With

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors except as described here.

Dr Shanthi Ganga's s Affiliates

We may share your personal information with our Affiliates that distribute and market Dr Shanthi Ganga's s products. Our Affiliates may use this information in accordance with this Privacy Policy including, if you have so chosen, sending you product information, cosmetic tips or promotions. If you prefer us to not share your personal information with our Affiliates, please do not provide it to us. We are unable to offer the benefits of Dr Shanthi Ganga's s Online to anyone who does not consent to the sharing of their personal information with our Affiliates.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.

Compliance With Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Transfer of Data to Other Countries

Dr Shanthi Ganga's s, our Affiliates and third parties who may receive your personal information, in accordance with this Privacy Policy and the databases in which your personal information is stored, shall be located in India and are required to honor the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to personal information in the concerned country will apply.

Children's Privacy

The Dr Shanthi Ganga's s Online website is not designed for persons under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are under 13 years of age, you may browse Dr Shanthi Ganga's s Online, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.

How We Protect Personal Information

We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on Dr Shanthi Ganga's s Online. If you have any questions about security at our Site, you can email us at legal@Dr Shanthi Ganga's sindia.com

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Comments

We have taken great efforts to ensure that your visit to Dr Shanthi Ganga's s Online is efficacious and fruitful, and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at drshanthiganga@gmail.com

Concerning Facebook

On our pages, you will find a button linking to our Facebook page. Please note that, with the use of this button, the data about the visit to our pages can be linked to your Facebook profile.

If you do not wish to transmit data to Facebook, please ensure that you are logged out of Facebook while logging on to our pages.

Please be sure to note the data protection notices of Facebook, if you wish to use the corresponding button on our pages. The information about data protection at Facebook can be found at: https://www.facebook.com/about/privacy.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on drshanthiganga@gmail.com within 24 hours of placing the order. You can also call our Customer Care on +91-7356800973 (Timings: 10:00 am - 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Cancellation

Shipping Policy

Purchases are shipped from our different warehouses in India by courier.

Due to COVID-19, we cannot commit to delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to shipping within India, due to the changing nature of the situation, we reserve the right to pause deliveries to any address at any time if so warranted.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for the completion of delivery. OTP will be sent to the number inputted at the time of placing the order.
Forest Essentials is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Shipping

Return & Refund

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at drshanthiganga@gmail.com with the following details:

Complaint Order Number
Invoice number
Details of your request or complaint
Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
- In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
- In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
- In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging
- Mono carton refers to the Dr Shanthi Ganga's s box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

Address of dispatch
Name & Address of the customer
Order number
Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Dr Shanthi Ganga's s Online is not responsible for damage after delivery.

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